Post-Sale Questions:Yes, if your order weights more than 30lbs. If your order weight less than 30lbs, it's not cost effecient to use FedEx or UPS and the shipping rate will cost much more than using airmail. No. In order to combat internet fraud and protect our customer, we can only ship to the customer's billing address which is verified with the credit card issing bank. We don't have a 50 pages sales term. But there are few conditions that you must agreed upon before we can take your business.
- You can return your purchase within 30days of the receipt date for
any or no reason. However, the orgianl Shipping fee is none-refundable
under any circumstances.
- We will not responsible for the returning cost of defective
product(s), but we will pay for the S/H cost of the replacement.
- If we send you the wrong item, we will pay the S/H of the
replacement, as well as the returning S/H cost of the wrong item
- We reserve the right to cancel or refuse any order at any time for any reason.
1) Your total purchase for past 30 days exceed NZ $2640.
2) Your order exceed NZ $1320 in a single purchase.
If you believe you are qualify as a wholeseller, please write a email to: firstname.lastname@example.org. We will process your request in 24 hours.
usually we process your order the same day and send the tracking number to you the second day, if we received your order on weekend ,we will process your order on monday. Orders generally ship within 3 business days of when the order is placed (see processing steps chart above). if you want to change or cancel your order please contact us within 5 hours after your order placed . However, if the order has been market "shipped", You will not able to cancel or change the order. We do not charge restocking fee, but we do have few simple return policies.
- Request for refund must be made within 15 days of receiving date.
- Request for replacement must be made within 30 days of receiving date.
- If the replacement item is out of stock, we will issue you a store credit of your purchase value.
- Shipping and handling is NOT refundable.
- The shipping costs of returning any defective merchandise will be the sole responsibility of the customer.
check your email's spam folder. You can track your package at your country's postal office website. Or you can use the link below:
http://www.ems.com.cn/english-main.jsp >Warranty service for defected merchandise are handled by the manufacturers and not by http://www.notebookbattery.co.nz/, unless otherwise indicated. Please contact the manufacture directly. If any item was damaged during transit, immediately contact your local postal office. Keep all shipping materials and contact our Customer Service Immediately we are aware of the issue. If you have purchased shipping insurance, we will help you to get recovered from carrier.
Q: Can I use the http://www.notebookbattery.co.nz/receipt for product warranties?Yes. You can get a copy of your receipt at "your account" page at any time. Yes
yes TEL : (02) 8011 3766 Since our operation center is located in Hongkong ,there are time difference between us , sometimes the phone is no answer ,so we recommend customer contact us by email.